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Anele Therapy and Wellness we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, including connecting to Google Calendar and Google Meet for appointments.

Who we are

Suggested text: Our website address is: https://www.aneletherapyandwellness.co.za.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

1. Information We Collect

We collect personal data when you engage with our services, including when you book appointments, communicate with us, or use our website and mobile applications. The types of personal data we collect may include:

  • Full name
  • Email address
  • Phone number
  • Billing information (if applicable)
  • Data related to your therapy sessions (subject to confidentiality agreements)
  • Appointment details (date, time, and type of session)

Additionally, we may collect certain technical information, such as IP addresses, device information, and usage patterns for security and analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with therapy and wellness services
  • To schedule, manage, and remind you of appointments via Google Calendar
  • To connect you with therapy sessions through Google Meet (for virtual appointments)
  • To communicate with you regarding your appointments, services, and promotions
  • To comply with legal obligations or to protect your rights, property, or safety

3. Connecting to Google Calendar and Google Meet

To improve your experience, we integrate Google services such as Google Calendar and Google Meet. When you connect with these services, we may access the following information:

  • Your Google Calendar events to schedule appointments
  • Your Google Meet information to set up virtual therapy sessions

We only access and use the necessary data to facilitate these services and do not store or share your Google data with any third parties. You have control over the data shared and can revoke access at any time.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following situations:

  • With your explicit consent
  • When required by law or to protect your safety
  • With trusted third-party service providers who assist us in delivering our services (e.g., payment processors or technical support)

5. Data Security

We implement robust security measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include encryption, secure access controls, and regular security audits.

6. Your Data Rights

You have the right to access, correct, or delete your personal data. You may also withdraw your consent to data processing or request restrictions on how your data is used. To exercise any of these rights, please contact us at info@aneletherapyandwellness.co.za.

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and you are encouraged to review this policy periodically to stay informed.

Contact Information If you have any questions about this Privacy Policy or your personal data, please contact us at: anele@therapyandwellness.co.za  +27 (0) 65 723 0465 13 Reynolds Street, Port Shepstone, 4240

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.